Westside Paws Co.
Client Policies & Agreements
Please review the policies that apply to your care before confirming services.
These policies are provided for review. Reading this page or submitting a questionnaire does not sign an agreement. Clients accept the applicable agreements separately before services begin. Existing bookings remain subject to the terms already agreed.
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Client Service Agreement
Parties and scope
I am Taylor Stahl, owner and sole proprietor of Westside Paws Co. In this agreement, “I” refers to me and “you” refers to the client.
This agreement covers services for the pets listed in your client profile. Each booking requires confirmation of the schedule, rates, care instructions, and additional charges. Separate agreements address cancellations, overnight care, emergency veterinary authorization, and promotional use of photos and visit reports.
Submitting a questionnaire, attending an orientation, or requesting a service does not confirm a reservation. New clients must complete the questionnaire, my review process, and a New Recruit Orientation before their first service. Services are subject to availability and my confirmation.
Accurate pet information
You agree to provide complete, accurate, and current information about each pet’s health, medications, allergies, feeding, behavior, bite history, aggression, anxiety, escape tendencies, and other care or safety concerns. Please notify me of changes before the next service.
You confirm that your pets meet applicable vaccination requirements. Disclose any known or suspected contagious illness, parasite concern, or recent exposure before services begin so I can assess whether care can safely proceed. I will confirm whether I can safely meet your pet’s needs.
I do not diagnose or treat medical conditions. Any medication assistance must be agreed in advance and supported by clear instructions and properly labeled supplies. Some medications or procedures may be outside the care I can provide.
Supplies and instructions
You are responsible for providing sufficient food, medications, leashes, harnesses, waste bags, litter supplies, and other items needed for the agreed care. Keep instructions and emergency contacts current in your client profile. If supplies run short, I will make reasonable efforts to contact you and approve any purchase beforehand, unless urgent action is reasonably necessary to protect your pet.
Home access
You must provide safe, reliable access and accurate instructions for keys, lockboxes, locks, entry codes, and alarms. Test access arrangements before your absence and tell me promptly about changes.
If I cannot enter, I will make reasonable efforts to contact you or your designated contact. I do not charge an attempted-visit fee or record an unsuccessful visit as completed care. If care cannot be provided and the visit is canceled, the Cancellation Policy applies. Any additional trip requires availability and your agreement to its price before it is scheduled.
Provide a reachable backup contact who can assist with access or urgent care if needed. Do not send sensitive access information through public posts or reviews.
Discretion and client privacy
I take reasonable precautions to avoid drawing attention to your absence. I generally avoid parking in clients’ driveways unless I am providing pet sitting. During sitting visits, I back into the driveway when safe and practical so my rear business logo faces away from the street. Safety, traffic rules, and property conditions take priority.
I share photos, videos, and visit-report excerpts only as authorized by your signed release. I do not publish your address, access information, travel schedule, or GPS visit data. These precautions reduce disclosure risks but do not guarantee complete anonymity.
Other people and surveillance
Tell me in advance about anyone expected to enter the home during my service period, including household members, guests, contractors, or other caregivers. Explain any shared-care arrangements so responsibilities are clear.
Disclose surveillance devices that may record me, including their locations and whether they record audio. Recording must comply with applicable law. For overnight care, provide a private sleeping/changing area and bathroom without surveillance. I may decline a booking or arrange to end care if undisclosed recording or unsafe conditions are discovered.
Weather and safe alternatives
I may adjust outdoor activities when heat, humidity, storms, ice, air quality, or a pet’s individual condition makes the planned activity unsafe. Alternatives may include a shorter outdoor walk, potty breaks, and indoor enrichment or companionship during the scheduled visit.
Providing an appropriate alternative during the scheduled visit does not automatically entitle you to a discount, refund, or credit. If I cancel a service rather than provide a safe alternative, the “If I cancel” section of the Cancellation Policy applies. Your rights under applicable law remain unaffected.
Payments and additional charges
Payment is due before care begins, by the deadline shown on your invoice. For recurring weekly services, payment is due before the first scheduled service of the invoiced week. Any required prepayment, holiday fee, additional-pet charge, extra visit, extension, or other charge must be disclosed and agreed before the relevant service is confirmed. Requested changes are subject to availability.
I do not charge late-payment fees or interest under this agreement. I may decline future bookings or suspend services for nonpayment after notice. If you are away and your pets depend on scheduled care, I will make reasonable efforts to contact you and arrange a safe transition; this does not require me to continue care indefinitely without payment.
I may use lawful means to collect unpaid balances. Collection costs or attorney fees apply only when authorized by law or a separate enforceable agreement. No administrative collection fee is imposed by this agreement.
Cancellations
The Cancellation Policy forms part of this agreement. It addresses cancellation deadlines, late cancellations, early returns, credits, and cancellations by me. It applies to bookings confirmed after your acceptance and does not retroactively change previously agreed terms.
Emergencies
Keep your veterinarian’s information, emergency contacts, and Veterinary Care Authorization current. I will make reasonable efforts to contact you when an emergency arises. Where delay could endanger your pet, I may seek urgent veterinary assistance under your authorization while continuing contact attempts.
Safety and ending services
I may decline or discontinue services because of unsafe conditions, aggression, failure to disclose important care or safety information, or care needs I cannot safely meet. I will notify you as soon as reasonably possible. If care is already underway while you are away, I will make reasonable efforts to coordinate with you or your emergency contact for a safe transition. I am not required to remain in immediate danger.
If I cancel remaining scheduled services, the “If I cancel” section of the Cancellation Policy applies. Ending services does not eliminate payment due for care already provided or other properly agreed charges.
Responsibility and reasonable care
I will use reasonable care in providing the agreed services and handling your home and pets. Pets may experience illness, accidents, or behavior changes despite appropriate precautions. An incident alone does not establish fault. Responsibility depends on the circumstances and applicable law.
Nothing in this agreement releases me from liability for my negligence, reckless or intentional misconduct, or any liability that cannot legally be limited. Your consumer rights that cannot legally be waived remain protected. Insurance coverage, if applicable, is determined by the relevant policy and insurer, not by this agreement.
Updates and applicable law
Indiana law governs this agreement to the extent permitted by applicable law. Any mandatory legal protections remain in effect. If a provision is unenforceable, the remaining provisions continue to apply to the extent legally permitted.
I will provide material changes for your review and acceptance before they apply to future services. Posting revised website terms does not, by itself, change an existing accepted booking. Questions or notices may be sent through Time To Pet or to taylor@westsidepawsco.com.
Client acknowledgment
By accepting or signing this agreement, you confirm that you are at least 18 years old, are the pet owner or are authorized to arrange care, have read this agreement and its referenced policies, and agree to their terms. Website browsing or submitting an inquiry alone does not constitute acceptance of this service agreement.
Cancellation Policy
Your reservation sets aside time specifically for your pets. Once a booking is confirmed, I may decline other requests to keep that time available. Please review this policy before confirming services.
Dog Walks and Drop-In Visits
Cancellations received at least 24 hours before the scheduled service qualify for full account credit for any amount paid.
Cancellations received less than 24 hours before the scheduled service are charged in full. No refund or account credit will be issued.
Overnight Stays, Extended Pet Sitting, and Holiday Reservations
Cancellations received at least seven days before the reservation begins qualify for full account credit for any amount paid.
Cancellations received less than seven days before the reservation begins are charged at the full confirmed reservation total. No refund or account credit will be issued.
The services and dates included in an extended-care or holiday reservation will be identified when your booking is confirmed.
Early Returns and Shortened Reservations
If you return home early or shorten your reservation after care begins, the original reservation total remains due. Canceled visits and unused overnight stays are not eligible for a refund or account credit.
Please notify me promptly of changes to your return time so I can adjust your pet’s care.
Account Credits
Account credits do not expire and are non-transferable. They may be used toward future Westside Paws Co. services, subject to availability and booking confirmation.
Submitting a Cancellation
Send cancellation requests through Time To Pet or email taylor@westsidepawsco.com.
Notice is measured from the time your message is received, using the local time at the service address. For multi-day reservations, the cancellation deadline is measured from the first scheduled service.
If I Cancel
If I cancel a scheduled service, I will refund the amount paid for the care I cannot provide. You may choose account credit instead. When possible, I will work with you to reschedule.
Exceptions
I may make an exception for an emergency or other circumstances at my discretion. An exception applies only to that reservation and does not change this policy for future bookings.
Your Legal Rights
Nothing in this policy limits cancellation, refund, or other rights that cannot be waived under applicable law.
Client Acknowledgment
By accepting this policy, you acknowledge that you have read and understand the cancellation deadlines, account-credit terms, and charges for late cancellations and shortened reservations.
This policy applies to bookings confirmed after your acceptance. It does not retroactively change previously agreed cancellation terms.
Photo, Video and Visit-Report Release
Purpose and booking requirement
I use pet photos, videos, and non-identifying visit-report excerpts to share my work and promote Westside Paws Co. New clients must accept this release before booking, to the extent permitted by law. Please review it before agreeing to care or making payment.
Existing signed releases, including any opt-out rights, remain in effect unless a replacement is agreed. Posting this release online does not replace an existing agreement or authorize new uses of older media.
Authorized use
You authorize me, Taylor Stahl of Westside Paws Co., to photograph and record your listed pets during services. You also authorize me to use those photos and videos, your pet’s first name, and non-identifying visit-report excerpts on my website, social media, and business marketing materials.
I may crop, resize, blur backgrounds, or make reasonable presentation edits. Edits will not materially misrepresent the care provided. You will not receive payment or other compensation for these uses. This release does not authorize unrelated third parties to independently use the media for their own advertising.
Client privacy
I take deliberate steps to protect your privacy. I avoid photographing house numbers, addresses, and identifying household details. Before publishing, I review the content and crop, blur, or remove details that could identify your home.
When sharing visit-report excerpts, I omit GPS maps, routes, coordinates, and other location data. I remove client names, contact details, addresses, access instructions, and information revealing travel schedules. I do not knowingly publish identifiable images of clients or other people without separate permission. Your pet’s first name, pet photos, and non-identifying care updates may appear.
These precautions reduce disclosure risks but cannot guarantee that a pet or location will never be recognized. Others may copy, share, or save publicly posted material.
Privacy concerns and changes
Contact me through Time To Pet or at taylor@westsidepawsco.com if you have a concern about published material or wish to withdraw permission for future use. I will stop new promotional use after receiving a withdrawal request and make reasonable efforts to remove the affected material from channels I control. I cannot guarantee removal of third-party copies, reposts, cached content, or printed materials already distributed.
Because promotional permission is a condition of new bookings under this agreement, withdrawal may affect my ability to accept future bookings, subject to applicable law. Withdrawal does not authorize a new fee or forfeiture of prepaid services. Any cancellation remains subject to the Cancellation Policy. Nothing in this release limits rights that cannot legally be waived.
Client acknowledgment
By signing or separately accepting this release, you confirm that you own the listed pets or are authorized by their owner to grant this permission, have read the permitted uses and privacy safeguards, and agree to this release. Merely viewing the website or submitting an inquiry does not grant this permission.
Veterinary Care Authorization
Your pet’s safety is a priority. This authorization explains what I may do if your pet becomes ill, is injured, or needs urgent veterinary attention during my care.
Emergency contact and treatment
I will make reasonable efforts to contact you and, if necessary, your designated emergency contact promptly. If you cannot be reached, you authorize me to seek veterinary examination and treatment reasonably necessary for your pet’s condition. If a delay could endanger your pet, I may seek urgent care while continuing to contact you.
I will try to use your designated veterinarian when reasonably available. If that veterinarian is unavailable or the circumstances require another provider, I may take your pet to an appropriate veterinary or emergency facility. The treating veterinarian determines appropriate medical care; I do not provide veterinary diagnosis or treatment.
Instructions and spending limits
Keep your pet’s medical history, medications, allergies, veterinarian, and emergency contacts current in Time To Pet. Provide any treatment restrictions or spending limit in writing before care begins and discuss them with me. I will communicate documented instructions to the treating provider. Veterinary providers may require payment before treatment. A spending limit does not guarantee that treatment will be available within that amount.
This authorization does not give me independent authority to authorize euthanasia. Any separate end-of-life instructions should be arranged directly with your veterinarian and documented before care.
Expenses
You are responsible for authorized veterinary charges and reasonable, documented emergency transportation expenses, except to the extent applicable law makes another person responsible. When practical, payment should be arranged directly with the veterinary provider. I am not required to advance unlimited funds for veterinary care.
Outcomes and responsibility
I cannot guarantee a medical outcome. Nothing in this authorization excuses my own negligence or misconduct or waives rights that cannot legally be waived. Responsibility for an incident and any resulting expenses is determined by the facts and applicable law.
Client acknowledgment and emergency details
By accepting or signing, you confirm that you own the listed pets or are authorized to approve their veterinary care and grant the authority described above for confirmed care periods.
Overnight Stay Agreement
This agreement supplements the Client Service Agreement for overnight pet sitting in your home. My goal is to maintain your pets’ familiar routine and provide the care confirmed for your booking.
Service schedule
Overtime includes the scheduled daytime visits and overnight stay described in your confirmed booking. It is not continuous or 24-hour supervision. I may leave between scheduled visits, and your pets must be able to remain safely alone during those periods. Discuss any separation anxiety or need for continuous supervision before booking.
Arrival and departure arrangements, visit times or windows, and the dates covered must be confirmed before care begins. Additional daytime hours or visits are included only if agreed in advance.
Supplies and care instructions
Provide adequate food, medications, leashes, harnesses, waste bags, litter supplies, and other necessary items for the entire stay. Leave clear feeding, medication, exercise, and household instructions, along with current veterinary and emergency contact information.
Disclose health concerns, aggression, anxiety, escape tendencies, or other behavior that may affect safe care. Notify me of changes before the stay.
Access and overnight accommodations
Provide working keys or other reliable access, alarm instructions, and any relevant entry details. The access provisions of the Client Service Agreement apply.
Provide a clean, safe sleeping area and access to a bathroom. Disclose other people who may enter the home and all surveillance devices that may record me, including audio recording. Private sleeping/changing areas and bathrooms must be free of surveillance. Recording must comply with applicable law.
Agreed household tasks
Basic tasks, such as bringing in mail or packages, watering plants, adjusting lights or blinds, or moving trash bins, may be included when discussed and confirmed before the stay. Other household tasks require advance agreement. I will treat your home and belongings with reasonable care and respect.
Emergencies and unsafe conditions
The Veterinary Care Authorization applies to medical emergencies. I will make reasonable efforts to contact you or your emergency contact, and may seek urgent veterinary assistance under that authorization when delay could endanger your pet.
If a pet or household condition becomes unsafe, I may modify or end the affected services. I will notify you as soon as reasonably possible and make reasonable efforts to coordinate a safe transition with you or your emergency contact. I am not required to remain in immediate danger. If I cancel a service, the Cancellation Policy applies.
Accidents and damage
Pets may have accidents or display stress-related behavior even with appropriate care. Tell me about known household problems and prior damage or behavior concerns. I will report issues I observe and make reasonable efforts to address ordinary pet accidents within the scope of the agreed service.
I am not automatically responsible for pre-existing damage or pet behavior solely because an incident occurs during a booking. However, this agreement does not release me from responsibility for my negligence or misconduct or limit rights that cannot be waived under applicable law.
Travel changes and extensions
Provide accurate departure and return information. Notify me promptly of delays, early returns, or requests for extra care. Extensions and additional visits require my availability and confirmation of applicable charges. An extension is not guaranteed. Keep an emergency contact available to arrange care if I cannot extend the booking.
If you return early or shorten your reservation after care begins, the original reservation total remains due. Canceled visits and unused overnight stays do not qualify for a refund or account credit, except where required by law. The separately accepted Cancellation Policy governs cancellation deadlines, account credits, and cancellations by me.
Client acknowledgment
By accepting or signing, you acknowledge that you understand the scope of overnight care and agree to this agreement together with the Client Service Agreement, Cancellation Policy, and Veterinary Care Authorization. Public promotional permission is addressed in the separate Photo, Video and Visit-Report Release.